The Ohio eBook Project Manager is here to answer any questions or other concerns Member Libraries may have about any part of the Ohio eBook Project and OverDrive service. The Project Manager also coordinates committees, policies, guidelines, training, and other information to Member Libraries. The role of the Ohio eBook Project Manager is to answer any questions, monitor spending, distribute documentation, make news announcements, organize committees, and facilitate communication with OverDrive on behalf of the consortium.
When someone has a question, or a problem arises there is no question as to who to contact, the Ohio eBook Project Manager should be your first point of contact. The exception to this is for patron support; please see the Providing Support document for more information about support contacts.
Mandy Knapp
State Library of Ohio
274 East First Avenue
Columbus, OH 43201
Phone: 614-466-1710
or 1-800-686-1532
The Ohio eBook Project hosts two listservs. One for staff working in member libraries and another for members of the Advisory Council. The Ohio eBook Project Listserv is a means of communication between the project manager and member libraries as well as between the member libraries themselves.
The listserv is open to any staff member of any member library though, at a minimum, each library’s primary contact should subscribe to the listserv. The project manager sometimes makes announcements directly but usually announcements are made via the listserv.
Announcements include service updates (outages, improvements, etc.), committee meetings, etc.
Staff persons at member libraries are more than welcome to post to the listserv for technical or support assistance, assistance with MARC records and ILS systems, requesting or sharing marketing and promotion information, and other items pertinent to the digital services.
Subscribing
Subscribe by sending an empty message to
ohebooks-subscribe@winslo.state.oh.us
Submit content to
To unsubscribe, send an empty message to
ohebooks-unsubscribe@winslo.state.oh.us
You can also visit http://winslo.state.oh.us/mailman/listinfo/ohebooks to subscribe.
Ohio eBook Project Advisory Council Listserv
This listserv is a moderated mailing list for members of the Ohio eBook Project Advisory Committee. It provides a place for discussion between members of the Advisory Comittee.
Content includes:
- Consortium policy discussion
- New updates
- Procedures
- eBook discussion
Who can subscribe
The content discussed on OHeBooks-AC is between members of the Advisory Comittee and only Advisory Committee members should subscribe.
Subscribing
To subscribe to OHeBooks-AC, send an (empty) message to:
ohebooks-ac-subscribe@winslow.state.oh.us
A confirmation email will be sent. Once the list owner receives your confirmation, your address will be added to the subscriber database and you will receive a message to tell you that you are a subscriber.
Unsubscribing
To unsubscribe from OHeBooks-AC just send a message to ohebooks-ac-unsubscribe@winslo.state.oh.us, then reply to the confirmation request.
You should receive a message to let you know that you are no longer a subscriber.
Technical or Content Submission Help
If you experience any technical problems or have questions relating to the content policies of the list please send an email to the following address with a description of your problem and any bounce message that you may have received.
ohebooks-ac-owner@winslo.state.oh.us
Account Associate
Usually announcements and information will come from the Project Manager although occasionally someone at OverDrive will contact your library directly. If at any time you receive a communication from OverDrive and are confused to why you are receiving it, or what you are receiving, do not hesitate to contact Mandy Knapp, Ohio eBook Project Manager. The Project Manager is not always aware of all communications from OverDrive.
OverDrive Support
https://secure.contentreserve.com/Library/Support.asp
Library staff must be signed into ContentReserve.com to access this page as the form is for library staff only.
When contacting OverDrive support please have the following information available to include in your request:
- Your Name
- Your Email
- Library Barcode of patron
- Description and/or steps to reproduce the problem (in as much detail as possible).
- Exact text of any error message (screen shots are helpful).
- URLs of any error pages.
- The title of problem media
- Software that may be causing the error
- Operating system of computer
- Internet browser used
- Device type
Amazon will provide technical support for Kindle devices and all errors retrieving and transferring titles after the user has left the Ohio eBook Project website (except 404 errors).
After submitting a support form you should immediately receive an auto-response from OverDrive support. If you do not receive this email please contact support directly at support@libraryreserve.com including all information from the form and indicate you received no follow-up email, and copy the project manager at aknapp@library.ohio.gov.
Other OverDrive Contacts
OverDrive also provides support directly to library staff.
Accounting, Billing and Invoicing:
Collection Development Assistance
Please also contact the State Library Project manager if you need assistance with collection development or ordering. You can also post to the Ohio eBook Project Listserv for assistance from other Member Libraries or the Ohio eBook Project Collection Development committee.
Marketing and Outreach
librarypartnerservices@overdrive.com
Please also contact the State Library Project Manager if you need promotional materials or assistance with outreach. The State Library has a variety of materials already prepared for Ohio eBook Project libraries.