The Ohio Digital Library Manager is here to answer any questions or other concerns Member Libraries may have about any part of the Ohio Digital Library and OverDrive service. The Project Manager also coordinates committees, policies, guidelines, training, and other information to Member Libraries. The role of the Ohio Digital Library Manager is to answer any questions, monitor spending, distribute documentation, make news announcements, organize committees, and facilitate communication with OverDrive on behalf of the consortium.
When someone has a question, or a problem arises there is no question as to who to contact, the Ohio Digital Library Manager should be your first point of contact. .
State Library of Ohio
274 East First Avenue
Columbus, OH 43201
The Ohio Digital Library hosts two listservs. One for staff working in member libraries and another for members of the Advisory Council.
The Ohio Digital Library Listserv is a means of communication between the project manager and member libraries as well as between the member libraries themselves. The listserv is open to any staff member of any member library though, at a minimum, each library’s primary contact should subscribe to the listserv. The project manager sometimes makes announcements directly but usually announcements are made via the listserv.
Announcements include service updates (outages, improvements, etc.), committee meetings, etc.
Staff persons at member libraries are more than welcome to post to the listserv for technical or support assistance, assistance with MARC records and ILS systems, requesting or sharing marketing and promotion information, and other items pertinent to the digital services.
Ohio Digital Library Advisory Council Listserv
This listserv is a moderated mailing list for members of the Ohio Digital Library Advisory Committee. It provides a place for discussion between members of the Advisory Comittee.
- Consortium policy discussion
- New updates
- eBook discussion
Who can subscribe
The content discussed on OHeBooks-AC is between members of the Advisory Comittee and only Advisory Committee members should subscribe.
For more information on joining any of the State Library of Ohio mailing list, please click on the appropriate link at https://lists.library.ohio.gov/mailman/listinfo/
Usually announcements and information will come from the Project Manager although occasionally someone at OverDrive will contact your library directly. If at any time you receive a communication from OverDrive and are confused to why you are receiving it, or what you are receiving, do not hesitate to contact Mandy Knapp, Ohio Digital Library Manager. The Project Manager is not always aware of all communications from OverDrive.
Library staff must be signed into ContentReserve.com to access this page as the form is for library staff only.
When contacting OverDrive support please have the following information available to include in your request:
- Your Name
- Your Email
- Library Barcode of patron
- Description and/or steps to reproduce the problem (in as much detail as possible).
- Exact text of any error message (screen shots are helpful).
- URLs of any error pages.
- The title of problem media
- Software that may be causing the error
- Operating system of computer
- Internet browser used
- Device type
Amazon will provide technical support for Kindle devices and all errors retrieving and transferring titles after the user has left the Ohio Digital Library website (except 404 errors).
After submitting a support form you should immediately receive an auto-response from OverDrive support. If you do not receive this email please contact support directly at email@example.com including all information from the form and indicate you received no follow-up email, and copy the project manager at firstname.lastname@example.org.
Other OverDrive Contacts
OverDrive also provides support directly to library staff.
Accounting, Billing and Invoicing:
Collection Development Assistance
Please also contact the State Library Project manager if you need assistance with collection development or ordering. You can also post to the Ohio Digital Library Listserv for assistance from other Member Libraries or the Ohio Digital Library Collection Development committee.
Marketing and Outreach
Please also contact the State Library Project Manager if you need promotional materials or assistance with outreach. The State Library has a variety of materials already prepared for Ohio Digital Library libraries.