Listed below are FREE programs from a variety of providers which will be provided during October.

October 30 (3-4:30)
Session 3: Revitalize the Library Customer Service Experience from Outside In and Inside Out (Texas State Library and Archives Commission)

Phone Etiquette and Call Management.  Are your phone practices creating a springboard for positive response or a sink-hole for negative reaction?  How the phone is answered and subsequently managed creates an image in the minds of customers. Create a positive impression and set a positive tone through etiquette and call management. Explore how to: answer a call, place a call on hold, transfer a call and accept transfer, take a message, research information on phone, and close a call.

For more information and to register for this program, visit: https://www2.gotomeeting.com/register/522151402

October 31 (11 am-12 pm)
Tech Talk with Michael Sauers: Reflections on Internet Librarian 2012 (Nebraska Library Commission)

On this episode of Tech Talk, Michael will be joined by attendees from Internet Librarian 2012, held in Monterey CA, to share their experiences at the conference.

For more information and to register for this program, visit: http://nlc.nebraska.gov/scripts/calendar/eventreg.asp?ProgID=11641

October 31 (12-1 pm)
Improving the Performance of Government Employees (American Management Association)

Motivate Your Employees to Achieve Tangible Results.  Getting the most out of employees in government offices is one of the legendary challenges. With an emphasis, it seems, on protocols and processes rather than on results, government offices have often been regarded as bastions of mediocrity, havens for substandard performers, and places where rule number one is cover your…self. In addtion, you’ll discover strategies you can use to help recruit, train, retain, motivate, and reward excellent employees, along with holding them accountable for their department’s successes and failures.

For more information and to register for this program, visit: http://www.amanet.org/training/webcasts/Improving-the-Performance-of-Government-Employees.aspx

October 31 (3-4 pm)
Top Seven Fundraising Tips (Nonprofit Webinars)

You dream of a strong, vibrant community and have a sense of how to make it real. But how can you rally the funds you need to connect your vision to action? Join the former Craigslist Foundation E.D. and Editor of the best-selling Nonprofit Management 101: A Complete and Practical Guide for Leaders and Professionals, as he shares practical, tactical solutions from his book that can and will help you get dollars in the door. Darian will provide concrete tips and tools for individual giving, foundation grants, corporate sponsorship, earned income, and online and peer-to-peer campaigns, plus point you in the right direction for more information.

For more information and to register for this program, visit: https://www1.gotomeeting.com/register/890355696