We all know that providing excellent service to our patrons is essential to sustaining the library’s central role in the community. WebJunction Ohio offers a Customer Service for Libraries course set that will build your skills to provide excellent service and deal with the difficult situations that can arise when working with the public. The curriculum applies current best practices from the business world to a library setting.
Enroll in and complete all five courses to acquire the tools to apply to almost any customer situation, or choose from the set those courses that focus on the specific areas you want to work on. Remember that, once enrolled, you have a whole year to complete the courses. http://oh.webjunction.org/customerservice
NOTE: You must be a WebJunction Ohio affiliated member in order to enroll for the courses for free. The State Library of Ohio has paid for these courses with federal IMLS LSTA funds for staff working in Ohio libraries, museums, and library related organizations. There is no fee for registering for a WebJunction Ohio membership.
WebJunction Ohio Course Sets offer a guided curricula solution where staff enroll in a short series of courses on key topics. These sets provide recommended learning paths that offer an efficient continuing education experience for library staff looking to develop knowledge and skills in the following areas.