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Proxy FAQ

Some of the Library's resources –databases and electronic journals – are restricted to registered State Library of Ohio patrons. Access is controlled by Internet address. Users connecting from computers that are part of the State Library of Ohio's domain (on–site users at the library's location) have direct access to these restricted subscription resources via the Library's web pages, while persons outside the domain must take the additional step of authenticating their State Library patron status.

Please note that the following FAQ pertains only to restricted resources directly supported via State Library of Ohio authentication services. Although very similar in nature, State Library of Ohio supported databases are distinct from OhioLINK databases and resources in terms of authentication services. If you are a state of Ohio employee and are experiencing problems with access to OhioLINK resources please view the following document: OhioLINK FAQ

 

General Access Issues

  1. How do I Login?

    If you are off–site and select a link on one of the library's web pages or from within the library's OPAC, you will be prompted to login. You will be asked to login only once during your current session. To login, you need to enter your name (Lastname Firstname) and patron id ( the last nine digits of your bar code located on your library card ).

    Note:  The name entered must be entered exactly as in the patron record. If you are unsure of the format contact the circulation desk at the State Library of Ohio. For example, John Doe would be entered as Doe John   [Top]


     
  2. When I follow the link to a particular resource, it does not take me to the login page

    If you have already logged in, you won't be prompted again. You only need to login once per session. Check the url shown in the Location or Address bar at the top of your browser. Does it include the words "phoebe.library.ohio.gov"? If so, then you are already logged in and you won't be prompted again, unless you close your browser.   [Top]
     
  3. What constitutes a "session" and⁄or why do I get a "timeout message"

    A session lasts from the time you first login until you close your browser. Also, many databases have a timeout feature that automatically logs you out if you haven't interacted with it for a certain amount of time. You will need to return to the page where you originally clicked on the link for the resource, and log in again. NOTE: Time spent reading an article or composing a message to accompany citations you are mailing to someone does not count as time spent interacting with the database⁄resource, and may trigger the timeout even though you are still "using" the database or other online resource.   [Top]
     
  4. While trying to access a resource I get a 404 Page Not Found message

    Any of the following situations may have occurred:
    • a problem with the database vendor
    • a problem with your ISP (Internet Service Provider)
    • a problem with the network connection to the vendor
    • a problem with the remote access (proxy) server
    Please use the Refresh button on your browser or try to connect again later. If you are still unable to connect, please note the name of the resource and the features you were trying to access and contact the Library's systems staff at the State Library of Ohio.    [Top]
     
  5. Why don't certain features or links in the database seem to function

    The various database vendors use a variety of programming methods on their database web sites. Some of these methods can make it hard for the proxy server to keep passing information between your browser and the site. If certain links or other aspects of the site aren't functioning, there are a few primary possibilities:
    • The local proxy server configuration for the database needs to be adjusted.
    • Problem is with the vendor's site.
      Sometimes problems on the vendor's end lead to problems with the database. These problems are generally resolved fairly quickly once the vendor is aware of them.
    • Problem is with your browser's ability to handle the site's programming
      Problems could also be due to your browser not working with the programming they use (Java or JavaScript, Active Server pages, etc.) Your browser's settings might be preventing certain functionality.
    If possible, please note the name of the resource and the features you were trying to access and contact the Library's system staff at the State Library of Ohio.    [Top]
     
  6. Non–Specific Error Messages

    The authentication server providing access to restricted subscription resources at the State Library of Ohio delivers error pages to users for certain common problems. These pages have the library's logo along with the State Library of Ohio title and contain information relevant to explaining the problem and provide the solution.

    There are a variety of common errors that occur during the general surfing of the Internet. When they occur, the web server (or web browser) sends an error message for you to view - usually without a lot of explanation. These may or may not be related to the authentication server at the State Library.

    Whenever you get an error page, especially one that doesn't come from the library's authentication server, it is important that you note what the error page says, the URL you were trying to access (and from where) and other relevant information.

    If you are unsure of how to fix the problem, contact the State Library's Systems Helpdesk at (614) 728–8627 or, email Systems staff providing as much detail as possible.   [Top]

Cookie Issues

  1. I set my browser to accept cookies, but I still get the "Cookies Must Be Enabled Page"
    This may be happening because your cookie may have expired and is not updating correctly. Try deleting the temporary files, history and cookies (see screen shots below for IE and Firefox settings).
    • For Internet Explorer this is found on the General Tab sheet after selecting Tools ––> Internet Options
    • For Firefox, select Tools ––> Options and then clear the three items found in the Privacy category.   [Top]
  2. I have changed my cookie settings to ‘medium’ setting, but I still see the "Cookies Must be Enabled" page.
    • For personal firewall software, such as Norton Security, make sure that cookie blocking is set to "none" and that the browser privacy box is unchecked. You can always go back and recheck these later.
    • Within the firewall software, please allow the State Library of Ohio's authentication server – "phoebe.library.ohio.gov". Please refer to your firewall's documentation or web site for details on how to do this
    • Try setting the cookies option to ‘low’ – some installed firewalls will block the connection even at medium. Known software that may require the 'low' setting:
      • Nortons Virus Checker
      • ZoneAlarm
    • Are you using a computer at your workplace? Please refer to the connection problems at work section.  [Top]

     

Firewall and SSL Issues

A firewall is software or hardware that blocks unauthorized access to your computer or network. Many ISPs and government agencies use a firewall to restrict access to their internal network. You may also be running firewall software at home if your computer is connected to the internet via DSL or a cable modem. The following items may have impact on accessing resources.

  1. "Page not found," "Cannot find server or DNS," or browser waits and waits

    Receiving these errors in your browser normally indicates firewall or DNS issues. Please see the following two questions immediately below.   [Top]
     
  2. I have connection problems at work

    Many corporate or government systems use a firewall for security purposes.

    Access to the State Library's authentication proxy server is required for secure entry of your Name and PatronID. The proxy server is also configured for a secure connection, your workplace may be blocking access to secure web pages.

    If you have questions regarding the configuration of your local firewall, please contact your network administrator and relay the following information to them:

    • The firewall must allow traffic to the State Library of Ohio's proxy server, "phoebe.library.ohio.gov"
    • The firewall must allow traffic to port 2443 and 2048 to the State Library's proxy server
    • The firewall must allow http and https traffic to the State Library's proxy server, "phoebe.library.ohio.gov"
    Network administrators requiring further information may contact the State Library's Systems Helpdesk at (614) 728-8627.   [Top]
     
  3. Connection problems at home

    Security measures (e.g. firewalls) on your home network may prevent use of a proxy server.
    • Please refer to the documentation that came with your firewall application, or contact the company directly via email, web, etc.
    • Please see the Connection problems at work area above for information on the required Firewall Settings   [Top]