Communicating professionally : a how-to-do-it manual / Catherine Sheldrick Ross & Kirsti Nilsen

By Catherine Sheldrick Ross & Kirsti Nilsen

Communicating professionally : a how-to-do-it manual / Catherine Sheldrick Ross & Kirsti Nilsen
Added April 7, 2016

Professional communication guidance for library professionals, including fundamental skills such as listening, speaking, and writing; reading others' nonverbal behavior; how to integrate skills, with tips for practicing; sense-making, a theory of information as communication; common interactions like speaking one-on-one, working in groups, and giving presentations; and training others in communication skills, including a special section on technology-based training--publisher

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