Courageous Cultures
By Karin Hurt,David Dye
Many leaders are convinced they have an open environment that encourages employees to speak up and are shocked when they learn that employees are holding back. Employees have ideas and want to be heard. Leadership wants to hear them. Too often, however, employees and leaders both feel that no one cares about making things better. The disconnect typically only widens over time, with both sides becoming more firmly entrenched in their viewpoints. From executives complaining that their teams don't contribute ideas to employees throwing up their hands because their input isn't sought--company culture is the culprit. Courageous Cultures provides a road map to build a high-performance, high-engagement culture around sharing ideas, solving problems, and rewarding contributions from all levels. Becoming a courageous culture means building teams of micro innovators, problem solvers, and customer advocates working together. A micro innovator is the employee who consistently seeks out small, but powerful, ways to improve the business. A problem solver is the employee who cares about what's not working and wants to make it better. They uncover and speak openly about what's not working and think critically about how to fix it. A customer advocate is the employee who sees through your customers' eyes and speaks up on their behalf. In this book you'll learn practical tools to uncover, leverage, and scale the best ideas from every level of your organization. Learn proven models and tools that leaders can apply throughout all levels of the organization, to reengage and motivate employees.
Find Book in Print