Yes! on demand : how to create winning, customized library service

By Kathy L. Middleton ; forword by Rivkah Sass

Yes! on demand : how to create winning, customized library service by Kathy L. Middleton ; forword by Rivkah Sass
Added August 24, 2017

When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community.  ~Summary from Goodreads.com

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