Statewide Delivery Customer Service - State Library of Ohio

Statewide Delivery Customer Service form

Use this form to report delivery service issues to customer service teams at the delivery vendor and the State Library of Ohio. If this form does not appear to address your needs, please select the Miscellaneous Issue option, and follow the provided instructions.

Issue Type(Required)
- Lost or Damaged Item Claim
- No Service
- Pickup but no drop off
- Drop off but no pick up
- Closing Information (include dates closing and reopening)
- Miscellaneous Issue
Attach a completed PDI Claims form and supporting documents for damaged/lost items
Drop files here or

Max. file size: 16 MB.
Submitting a claim for lost/damaged materials also requires submission of a completed Priority PDF-based Claims form. Before proceeding, please download and complete the Claims form attaching the completed file above when you submit this customer service report.
Please include detailed location closing and re-opening dates in the Description of Service Issue field below
Please include details of your request in the Description of Service Issue field below
Contact Name
Email(Required)
Enter Email Confirm Email
Contact Phone
Library Name(Required)
Address
Street Address City ZIP Code
MID:(Required)
Date Issue Occurred(Required)
MM slash DD slash YYYY
Hidden
Affected Date(s)
Hidden
Partial pickup: How many totes were picked up?
Hidden
Partial pickup: How many totes were not picked up?
Description of Service Issue:
(please include dates, time, route number, driver name and any other information to resolve the service issue)
Hidden
Is your library or consortium resorting to out-of-contract deliveries because of issues with Statewide Delivery Service?
- No
- Yes
For technical problems with the form, please complete the web link maintenance form.