Statewide Delivery Customer Service - State Library of Ohio

Statewide Delivery Customer Service form

Use this form to report delivery service issues to the Delivery Manager at the State Library of Ohio as well as communicating service issues to the delivery vendor. If this form does not appear to address your needs, send an email to delivery@library.ohio.gov explaining the situation.

NOTE: Please limit your description to service issues with the current vendor. If you encounter a technical problem with the form, please send email describing the problem to helpdesk@library.ohio.gov, and cc: your email to delivery@library.ohio.gov.

Request Type*
- Damaged Item Claim
- No Service
- Pickup but no drop off
- Drop off but no pick up
- Closing Information (include dates closing and reopening)
- Miscellaneous Support Request
Please include detailed location closing and re-opening dates in the Description of Service Issue field below
Please include details of your request in the Description of Service Issue field below
Contact Name
Email*
Contact Phone
Library Name*
Address
Street Address City ZIP Code
MID:*
Date Issue Occurred*
MM slash DD slash YYYY
Hidden
Affected Date(s)
Hidden
Partial pickup: How many totes were picked up?
Hidden
Partial pickup: How many totes were not picked up?
Description of Service Issue:
(please include dates, time, route number, driver name and any other information to resolve the service issue)
Hidden
Is your library or consortium resorting to out-of-contract deliveries because of issues with Statewide Delivery Service?
- No
- Yes