A Day for Public Service [NEO-RLS: Webinar]

Description:Join your colleagues in public service for a morning learning about how to Ditch the Drama:  Strategies for Peak Performance: More Peace, Less Drama.
We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances.  In addition, you will learn how to deal  with negativity, complaints, and gossip as well as learning tools to coach others.

Learning Objectives:Take personal responsibility for your happiness and successDiffuse dramaLearn positive ways to deal with negativity at workAfter lunch we will have open discussion to discuss your challenges and successes.  This is an opportunity to network with your fellow public service staff.

Presenter:  
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.

 Event Date:11/5/2020
Event Time:9:30 AM – 3:30 PM EasternLocation:Mentor Public Library
8215 Mentor Ave
Mentor, OH 44060
UNITED STATES

click here for Google Maps
click here for MapquestContact Person:Melissa Lattanzi
(phone: 3306550531)Details:Tuesday, March 24, 2020-Canfield Library
Thursday, May 14, 2020-Wayne County Public Library
Tuesday, August 4, 2020-Westlake Porter Public Library

Who should attend:  All public service staff
Competency:  Communication 

GEO Cost:      $160
Bronze Cost:  $120
Silver Cost:    $ 80
Gold Cost:     FREE

More dates and locations to be announced

There is an additional $15 surcharge for facility use and amenities.
We encourage you to register a minimum of three (3) days in advance for this event in order to ensure that we can accommodate your full participation in terms of seating, hand-outs, food, etc.

This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services. 

It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.

Click HERE for more information and to register.

Leveraging Libraries as a Resource for Immigrant and Refugee Neighbors [NEO-RLS: Webinar]

Description:Learning Objectives:Identify the role libraries can play in supporting a path to citizenshipGenerate ideas for culturally relevant programming for immigrants and refugeesDetermine ways to bridge linguistic barriers to library services and collectionsPresenter:

Megan Godbey is the Adult Education Systems Manager at Nashville Public Library. She works in partnership with more than 50 local agencies to serve over 5,000 adult learners annually. She serves as a facilitator, consultant, and local innovator for collective impact initiatives in education. She is a veteran educator, with over 10 years of experience in the classroom, instructing learners of all ages. Megan believes in leveraging community resources to solve complex problems. She serves on several committees and organizations, including TN Reconnect Advisory Board, Center for Nonprofit Management’s Collective Impact Learning Community, Alignment Nashville’s Literacy Team, and the Nashville Task Force on Immigrants and Refugees. In 2017, Megan served as city-lead for Welcoming America Transatlantic Exchange, a program that fosters the sharing of best practices in welcoming immigrants and refugees between cities leading this work in the U.S. and Germany. She is a graduate of 2018 class of Nashville Emerging Leaders, and was named a Mover and Shaker (national change-maker) by Library Journal for her work with citizenship corners.

For more information or to register, click HERE

It’s a Manager/Supervisor’s Job to Motivate Staff [NEO-RLS: Webinar]

Description:Great things happen when people are motivated.  However,  we often think that everyone comes to the job already motivated or they should be as motivated as others around them. Either rarely happens and therefore, it is the Manager/Supervisor’s job to motivate staff.  This session will look at ways of discovering what motivates your staff, discuss setting stretch goals to promote growth and autonomy, and examine common behavioral barriers to motivating staff.
 
Presenter: 

Betsy Lantz, Executive Director, NEO-RLS

For more information or to register, click HERE

Raising the Bar! Tools for Continuous Improvement with Your Customer Service Team [NEO-RLS: Webinar]

Description:Management thinker Peter Drucker said “what gets measured gets managed”. How do you measure success(es) with your customer service team? And how do you manage your team to build upon those successes to raise the bar to achieve more?
 
Continuous improvement is one approach to consider. But what is it?
Continuous improvement is a dedication to making small changes and improvements every day, with the expectation that those small improvements will add up to something significant.
 
In this interactive and informative webinar, we will look at the three step approach to using continuous improvement to raise the bar for your customer service team and discuss how you can immediately apply each step in your department and organization.
 
 
Presenter: 

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
 
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.
 Event Date:10/7/2020
Event Time:10:00 AM – 11:00 AM EasternLocation:Online via Adobe Connect
UNITED STATES
Contact Person:Melissa Lattanzi
(phone: 3306550531)Details:Who should attend:  Anyone who manages a customer service team
Competencies:  Management and Customer Service

GEO Cost:      $40
Bronze Cost:  $24
Silver Cost:    FREE
Gold Cost:      FREE

Can’t attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.

This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.

Click HERE for more information and to register. 

Raising the Bar! Tools for Continuous Improvement with Your Customer Service Team [NEO-RLS: Webinar]

Description:Management thinker Peter Drucker said “what gets measured gets managed”. How do you measure success(es) with your customer service team? And how do you manage your team to build upon those successes to raise the bar to achieve more?
 
Continuous improvement is one approach to consider. But what is it?
Continuous improvement is a dedication to making small changes and improvements every day, with the expectation that those small improvements will add up to something significant.
 
In this interactive and informative webinar, we will look at the three step approach to using continuous improvement to raise the bar for your customer service team and discuss how you can immediately apply each step in your department and organization.
 
 
Presenter: 

Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
 
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

For more information or to register, click HERE
 

2020 Virtual Emerging Technology Symposium: Your Makerspace Why [NEO-RLS: Signature Event]

Description:Let’s examine how to design makerspace programming to engage your patrons. We’ll focus on purposeful making, community voice, and inclusive practices. The presenter will also discuss her MakerCare initiative, a maker program empowering patrons to make a difference through creating service based projects. Takeaways include how to build community partnerships and numerous project ideas from simple low cost items to 3-D technology.   

Presenter:  Gina Seymour, author and national speaker, is the library media specialist at Islip High School on Long Island (NY). Gina was named to Library Journal’s Movers & Shakers (2017) list as a “Change Agent,” named a 2019 AASL Social Media Superstar Finalist in the category of Social Justice Defender and was awarded the Suffolk School Library Media Association’s School Librarian of the Year in 2014. She is author of Makers with a Cause: Creative Service Projects for Library Youth (2018),  a chapter on inclusive makerspaces in School Library Makerspaces in Action and is currently working on a book on how to cultivate social action in the library.  Gina shares her work, musings and reflections on her blog GinaSeymour.com and on Twitter @ginaseymour.

For more information or to register, click HERE

2020 Virtual Emerging Technology Symposium: Developing a Maker Mindset: No Makerspace Required [NEO-RLS: Signature Event]

Description:

Is your makerspace garnering the interest you first thought it would? Are you struggling to create programming that stems beyond crafting? Let me guide you through techniques to empower your patrons by encouraging them to develop a Maker Mindset: a combination of processes that include the Maker Empowerment Theory and the Stanford Design process to retrain our thought processes to recognize that learning begins at failure (not ends there), that we live in a designed world, and that we are able to change it through making. We’ll discuss sample programming, techniques, and challenges. No funding in the budget for 3D printers? Not necessary! Come see how to help your patron hold what’s in their mind in the palm of their hand sans printer. A takeaway for every level of interest!

Presenter:  Amy Zell,  Digital Instructor, Goodwill Industries, Youngstown and former Teen and Patron Technologies Assistant at Hubbard Public Library.
Amy is a self proclaimed Maker after learning that she, too, has the wherewithal and resources to change the world through making.  Amy Zell is using her Final Project through Kent State University’s M.L.I.S. program to take this opportunity to inspire and instill the same passion in librarians that the Pittsburgh Fab Institute instilled in her.

For more information or to register, click HERE

Resilience in Challenging Times [NEO-RLS: Webinar]

Description:Do you know someone who keeps on keeping on, no matter what life throws at them?  How do they continue to thrive, flourish and grow even stronger as they overcome the obstacles they face?  The answer is resilience which is described as “the process of facing adversity and bouncing back from difficult experiences. ” This session will focus on key skills to not only survive and bounce back after a setback, but to come back stronger and wiser.
 
Learning Objectives:Take control of your choices and your lifeIncrease your sense of positivity and positive emotionsDevelop the ability to respond to adversity with optimism and hopePresenter:  
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana. 

For more information or to register, click HERE